Cancellation and Refund Policy

This is a courtesy translation. In the event of any discrepancy, the Spanish version prevails.

1. For Providers (Nexo subscriptions)

Providers subscribed to Premium plans may cancel their subscription at any time. Cancelling prevents future charges, but no pro-rata refunds are issued for the unused portion of the current billing cycle, except where required by applicable law (the 14-day right of withdrawal for consumers).

2. For Clients (session bookings)

The general cancellation and refund policy for sessions is set individually by each Provider in their own settings.

However, when a Provider chooses to cancel a session through the Nexo platform, the system behaves as follows:

Wallet payments: the system automatically restores the deducted balance to the client's wallet.
Pass payments: the system automatically returns the consumed use to the client's pass counter.
Manual or unpaid bookings: no automatic financial change is made. Any external adjustment or refund must be arranged directly with the Provider.